Refund and Cancellation Policy

Before a project has been agreed

Submitting a request form doesn't cost anything and isn't binding. You can walk away at any point before a scope and final price have been agreed, at no cost.

After a project has been agreed, before delivery

If you've paid a deposit or the full price and want to cancel before the work is delivered, tell me as soon as possible. You'll be refunded for any part of the work not yet started, and charged a fair, proportionate amount for work already completed.

For a consumer who expressly requested an early start and then withdraws within 14 days, the charge is calculated from the agreed total price in proportion to the service supplied up to withdrawal. No undisclosed hourly rate is substituted.

If you're an individual client within the 14-day withdrawal window described in the Terms of Service, the same proportionate approach applies: you're only charged for what's actually been done by the time you withdraw, not the full price.

After delivery is confirmed

Full performance can end the consumer withdrawal right only where the legal conditions described in the Terms are met. Confirmation of delivery never removes statutory rights for defective or nonconforming services. Contact me so the service can be brought into conformity, or to exercise any applicable right to a price reduction or termination.

Cancelling a managed plan

You can cancel a recurring managed plan at any time for future billing periods. Outside a statutory withdrawal, defect remedy, or other mandatory right, the current paid period isn't refunded partway through, but the site stays live and managed until that period ends.

Cloud gaming

Cloud gaming is a private service offered only through prior communication and handled individually by email.

For cloud gaming, you can cancel at any time for future billing periods. Outside a statutory withdrawal, defect remedy, or other mandatory right, the current paid period isn't refunded partway through, but access stays active until it ends. If you're a consumer within the 14-day withdrawal window and requested an early start, any charge is calculated proportionately from the agreed total price for the service supplied before withdrawal.

To cancel or ask for a refund, email contact@shadowghost.eu.

How to request a cancellation or refund

Email contact@shadowghost.eu or send a message through the private order area. Following a valid consumer withdrawal, payments are returned without undue delay and no later than 14 days after I receive the withdrawal notice, using the original payment method unless you expressly agree otherwise and incur no fee. Other agreed refunds are sent within the period confirmed with you.